Terms and Conditions RM77 —
Platform Usage Guide

1 Acceptance of Terms

Welcome to rm77 — an online casino platform operating under a valid license and in compliance with international industry standards. These Terms and Conditions ("Agreement") govern all aspects of your use of the website, mobile app, and related services provided by rm77.

By accessing, registering, or using any part of the rm77 platform, you acknowledge that you have read and fully understood these Terms and Conditions. If you do not agree with any part of this agreement, please discontinue use of our platform immediately.

This agreement takes effect from the date you register an rm77 account or the date of the latest update to this agreement — whichever is more recent. rm77 reserves the right to modify these terms at any time with reasonable notice to users.

2 Member Eligibility

To register and use rm77's services, you must meet the following requirements:

• Aged 18 years and above at the time of registration.
• Not located in a jurisdiction that prohibits online gambling activities.
• Not currently on any self-exclusion list under any responsible gambling program.
• Have full legal capacity to enter into a legally binding agreement.
• Register only one account per individual; multiple account registrations are strictly prohibited.

Rm77 reserves the right to request identity verification documents (KYC) at any time to confirm user eligibility. This process is in place to protect the security of all parties on our platform.

3 User Account

Each user is only permitted to have one active account at rm77. Information provided during registration must be accurate, complete, and up to date. You are solely responsible for maintaining the confidentiality of your password and account login details.

If you suspect your account has been accessed without authorization, please contact the rm77 support team immediately via Live Chat, available 24 hours a day, 7 days a week.

• You are not permitted to transfer, sell, or share your rm77 account with any other party.
• Rm77 is not responsible for any losses arising from your failure to maintain the security of your account.
• The use of automated software, bots, or any unauthorized method to access the platform is strictly prohibited.
• Your personal information must be kept up to date if any changes occur, especially your bank details and email address.

4 Deposit & Withdrawal

Rm77 supports a range of deposit and withdrawal methods commonly used in Malaysia, including local bank transfers, popular e-wallets, and selected crypto options. All financial transactions are protected with 256-bit SSL encryption to keep your funds secure.

• Minimum and maximum deposit limits vary depending on your chosen payment method and VIP level.
• Withdrawals are processed in queue order within the timeframe specified, depending on the selected method.
• Rm77 reserves the right to request additional verification (KYC) before approving withdrawals for security purposes.
• Deposited funds must be used for gaming activity and may not be withdrawn immediately without any wagering being completed.
• All transactions are final once processed; rm77 will not process unauthorized reversals.

If you experience any transaction-related issues, please contact our support team within 48 hours of the transaction date. rm77 will investigate every complaint thoroughly and provide a response within a reasonable timeframe.

5 Bonus & Promotions

Rm77 offers a variety of attractive bonuses and promotions for both new and existing members. Each bonus is subject to specific conditions stated in the respective promotion terms. General bonus terms are as follows:

• Each bonus has a wagering requirement (wagering requirement) that must be met before a withdrawal is permitted.
• Bonuses may only be claimed once per user, household, IP address, or shared payment method.
• Rm77 reserves the right to cancel bonuses and withhold related wins if there is evidence of abuse or fraud.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash without meeting the wagering requirements.
• Promotions have a clearly stated validity period; expired bonuses will not be re-credited.

6 Game Rules

All games available on the rm77 platform — including video slots, live dealer casino, fish shooting games, sports betting, and more — operate using a Random Number Generator (RNG) system independently verified by accredited auditing bodies. This ensures every game outcome is random, fair, and free from any manipulation.

• Game results recorded by the rm77 system are final and cannot be disputed.
• Any technical disruptions during a game session will be resolved in accordance with rm77's technical compensation policy.
• Use of third-party software to gain an unfair advantage in games is prohibited and may result in immediate account termination.
• Rm77 reserves the right to void bets placed based on technical errors, incorrect odds, or any system anomaly.

7 User Conduct

Rm77 users are expected to interact with our platform and community in a responsible and ethical manner. The following actions are strictly prohibited and may result in account suspension or termination without prior notice:

• Attempts at fraud, hacking, or interference with rm77 systems.
• Use of a false identity or misleading information during registration or the KYC process.
• Bonus abuse through multiple accounts or coordination with other users.
• Money laundering or any other illegal financial activity.
• Abusive, threatening, or harassing behavior toward staff or other users on the platform.
• Spreading false information about rm77 on any public platform.

8 Privacy & Data Security

Rm77 is committed to protecting the privacy and personal data security of all its users. All information collected is processed in accordance with rm77's comprehensive Privacy Policy and in compliance with relevant data protection requirements.

Your personal data is used solely for account management, identity verification, transaction processing, and service improvement. rm77 will not sell or disclose your personal information to third parties without your consent, except as required by law.

For more information on how rm77 handles your personal data, please refer to Privacy Policy us.

9 Liability Limits

To the extent permitted by applicable law, rm77 shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of our platform, including but not limited to:

• Financial losses resulting from game outcomes.
• Service disruptions caused by system maintenance or circumstances beyond our control.
• Unauthorised access to your account resulting from negligence in maintaining password security.
• Delays in transaction processing caused by third-party payment processors.

10 Account Termination

Rm77 reserves the right to suspend or terminate any user's account at any time for reasonable cause, including violations of these Terms and Conditions, suspected fraudulent activity, or legal compliance requirements.

Users may also request closure of their own account at any time by contacting the rm77 support team. Any valid remaining balance in the account will be processed for withdrawal in accordance with rm77's standard procedures once all required security checks are completed.

• Account closure does not nullify any liabilities or obligations that existed prior to closure.
• Account data will be retained for the period required by applicable law.
• Accounts closed due to violations are not eligible for reinstatement or re-registration.

11 Terms Amendment

Rm77 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on our platform. We will provide reasonable notice to users via registered email or in-app notification when significant changes occur.

Continued use of the rm77 platform following any amendments constitutes acceptance of the updated terms. You are advised to review this page periodically to ensure you remain informed of the latest applicable terms.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the rm77 platform, please contact our team through the following channels:

• Live Chat: Available 24/7 directly on the rm77 platform — the fastest way to get help.
• Email: [email protected] — for inquiries that require documentation or written follow-up.
• FAQ: Visit FAQ page for answers to frequently asked questions.

The rm77 support team takes pride in an average response time of under 2 minutes via Live Chat. We are committed to resolving every inquiry quickly, transparently, and professionally.